Business Phone System Considerations If you run a small business or a medium-sized business, then you already know that you need a good phone system in place if you want your business to grow. But what’s the best way to stay connected with your customers and...
Collaboration Is an Essential Key to Business Leadership and Success The Lone Ranger approach really isn’t the best approach to business leadership or to sustainable business success. The most prosperous CEOs and managers have learned that there’s strength in numbers...
Why Having the Right Call Technology Matters Let’s say you’re a retail enterprise which operates a number of franchise locations, each of which includes a number of individual department areas. Ideally, a customer call should be given the same level of care and...
No More Room for Business as Usual Welcome to the new state of normal. And even though we still don’t know exactly what “normal” will look like in a post-COVID world, one thing we have learned as a result of the pandemic is that successful businesses need to be more...
What is Co-Browsing, Exactly? Collaborative browsing – often abbreviated as co-browsing – is a technological application which allows a customer service agent to directly access a caller’s web browser. Essentially, co-browsing allows both the agent and the call-in...
Groupthink Defined – And Why It’s a Bad Thing for Your Business Leadership “Groupthink” is a term originally created by psychologist Irving L. Janis. Janis defines groupthink as a human tendency to want to seek group consensus at any cost. He says groupthink happens...
