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Business Phone System Considerations If you run a small business or a medium-sized business, then you already know that you need a good phone system in place if you want your business to grow. But what’s the best way to stay connected with your customers and...

Collaboration Is an Essential Key to Business Leadership and Success The Lone Ranger approach really isn’t the best approach to business leadership or to sustainable business success. The most prosperous CEOs and managers have learned that there’s strength in numbers...

Why Having the Right Call Technology Matters Let’s say you’re a retail enterprise which operates a number of franchise locations, each of which includes a number of individual department areas. Ideally, a customer call should be given the same level of care and...

No More Room for Business as Usual Welcome to the new state of normal. And even though we still don’t know exactly what “normal” will look like in a post-COVID world, one thing we have learned as a result of the pandemic is that successful businesses need to be more...

What is Co-Browsing, Exactly? Collaborative browsing – often abbreviated as co-browsing – is a technological application which allows a customer service agent to directly access a caller’s web browser. Essentially, co-browsing allows both the agent and the call-in...

Groupthink Defined – And Why It’s a Bad Thing for Your Business Leadership “Groupthink” is a term originally created by psychologist Irving L. Janis. Janis defines groupthink as a human tendency to want to seek group consensus at any cost. He says groupthink happens...

Communication Disasters Businesses Contend With Developing clear communication skills is a critical aspect of running a successful business. No matter what your business is or what services or products you provide, having good communication with your team plays a...

What is Polycom VVX Acoustic Fence Technology? Ensuring that your team can communicate is vital to running any successful business. Your employees must contribute and exchange information quickly to perform efficiently. In fact, data shows that maintaining clear...

Why Communication in the Workplace is Important If you’ve ever worked in a business that suffers from poor communication, you know full-well just how important it can be. Workplace communication is a vital aspect of operating a successful business. And in the modern...

The Internet is Interconnected with Business Why is high-speed internet so crucial for businesses? That's a big question! Have you ever stopped and wondered how people managed to conduct business before the advent of the internet? These days, it almost seems foreign...

What is Call Screening? Call screening is an intuitive service that allows call recipients to see incoming phone numbers and their accompanying names and filter these calls before answering them. And in recent years, with the booming popularity of hosted phones and...

A Modern-Day Gold Rush There is no doubt that as long as the digital realm exists, Information Technology (IT) will lead the charge in innovation. This sector has persisted in the face of recessions, market crashes, and even global pandemics. It's robust,...

Polycom VVX Phones: An Introduction Choosing a quality business phone system can do wonders for maximizing the efficiency of a business. These phone systems give companies the power to streamline their communications by combining emails, SMS messages, instant...

Every business needs clear, concise communication to prosper in today’s business world. Whether it’s communicating with branches in other areas or regularly connecting with clients to conduct business, it’s a necessary aspect of our working life. But how do we go...

Have you ever had VoIP calls intermittently drop out during a conversation? This can be an annoying problem for many users who expect crystal clear phone quality from their hosted phone systems. But what exactly causes it? Network jitter occurs when your network...

What is Hikvision Temperature Screening? The pandemic has effectively changed the landscape of our working world. Businesses that once operated in the public sector have been forced to either shut down or adhere to ever-stricter regulations to stay in operation....

VoIP Phone Systems: Making Your Business More Productive VoIP Phones are a common technology in many businesses these days. Digital communication forms have replaced most old, outdated landline systems due to ease of use, customer service, and cost-efficiency. VoIP,...

Structured Cabling: An Introduction These days, structured cabling plays a significant role in helping businesses operate efficiently. In fact, it has almost become a necessity for larger companies. This truth is exponentially compounded for companies that rely...

IDeACOM Business VoIP, or Voice-Over IP, gives businesses the power to communicate with one another faster than ever before! Whether by telephone, text, or video chat, VoIP services offer the flexibility to maintain clear contact with both clients and team members...